1. Preamble

1.1. This document (hereinafter — the "Terms and Conditions") outlines the fundamental provisions related to the use of our System and the interaction within it.

1.2. These Terms and Conditions constitute the Administrator’s official public offer for eligible parties to use the System and its Services.

1.3. Any matters not specifically addressed in these Terms and Conditions may be governed by the Administrator’s internal policies, with relevant information provided on the Website. Acceptance of these Terms and Conditions implies the Customer’s agreement with all provisions, including any applicable internal policies.

1.4. The content on the Website is provided "as is" for informational purposes only. The Administrator does not guarantee, represent, or warrant that the content is accurate, current, complete, or suitable for any specific purpose.

1.5. Unless otherwise indicated, words importing any gender shall be interpreted to mean any gender.

2. Definitions

2.1. "Account" refers to the virtual profile of a Customer in the System, registered according to these Terms and Conditions and any applicable internal policies. Unless specified otherwise, "Account" refers to a Personal Account.

2.2. "Administrator’s Contact Details" means the following contact information for the Administrator:
For email communication: support@mybrocard.com

2.3. "Applicant" refers to an individual seeking to create an Account and submitting a registration application via the System.

2.4. "Authorization Details" means the combination of a Login and Password.

2.5. "Authorization" refers to the process of authenticating a person through their Login and Password.

2.6. "Chargeback" refers to the process of reversing a bank card payment initiated by the cardholder through their bank.

2.7. "Contact Details" refers to the email address and mobile number provided by a Customer in the System.

2.8. "Customer" refers to an individual holding an Account, who has completed the registration process and is authorized to use the System according to these Terms and Conditions and any applicable policies.

2.9. "Dormant Account" refers to an Account where the Customer has not logged in for one year or more.

2.10. "Fees" refers to the remuneration charged by the Administrator for System Services provided to a Customer.

2.11. "Funds" refers to electronic money owned by a Customer and accounted for as funds in the Customer’s Wallet.

2.12. "Internal Policies" refers to the Administrator’s internal documents governing the operation of the System, including the AML Policy and Personal Data Protection Policy published on the Website.

2.13. "Login" refers to a Customer’s email address or an alphanumeric combination specified by the Customer.

2.14. "Parties" refers to both the Administrator and a Customer.

2.15. "Password" refers to an alphanumeric combination specified by a Customer during registration, used alongside the Login to access the Account.

2.16. "Payment Order" refers to an instruction requesting the execution of a Transaction, submitted by a Customer electronically through the System.

2.17. "Payment" refers to the transfer of Funds from one Wallet to another within the System or from a Wallet to a third party.

2.18. "Personal Account" refers to an Account created by an individual.

3. General Provisions

3.1. To become a Customer and use System Services, an Applicant must create an Account following the procedures outlined in Section 4.

3.2. The Customer has the right to receive information about System Services, these Terms and Conditions, and any applicable policies, and to access System Services in accordance with the Customer’s status and any restrictions outlined in these Terms and Conditions and policies.

3.3. The Customer is entitled to receive technical and informational support related to the use of System Services.

4. Registration, Verification, and Acceptance of Terms

4.1. An Applicant seeking to create an Account must complete the registration process by filling out registration forms on the Website, providing the necessary details, and accepting these Terms and Conditions by clicking the “Register” button.

4.2. Once the Applicant accepts these Terms and Conditions, a bilateral agreement between the Parties is formed.

4.3. During registration, the Applicant must provide the following details:

• Name
• Surname
• Email address
• Password

4.4. By accepting these Terms and Conditions, the Applicant declares that they are acting solely on their own behalf and not on behalf of or in the interest of third parties.

4.5. To gain full access to System Services available to Verified Accounts, the Customer must provide the following data during the Verification process:

• A valid ID document image issued by a recognized authority
• Mobile phone number
• Proof of address
• Additional information as required by internal policies

4.6. The Administrator may verify the Customer’s phone number by sending a one-time password to the number provided during registration.

4.7. If the data provided by the Customer is found to be unreliable, incomplete, or outdated, the Verification will be deemed unsuccessful.

4.8. Verification is typically completed within 24 hours, though this period may be extended if enhanced due diligence is required.

4.9. Verification is considered complete when the Customer receives confirmation via email or phone.

4.10. The Customer is responsible for notifying the Administrator of any changes to the data provided during Verification in a timely manner.

4.11. The Administrator may, at any time, request additional documents or data to confirm the accuracy and completeness of the Customer’s information.

4.12. If the Customer fails to provide requested documents or data within 14 days, the Administrator may cancel the Account Verification or suspend the Account.

5. Account

5.1. Upon completing the registration, the Account is created, and the Applicant becomes a Customer.

5.2. The Customer may create separate Wallets for different currencies available within the System. All Funds transferred to the Customer’s Account are stored in these Wallets in corresponding currencies.

5.3. Funds can be held in a Wallet indefinitely, except as provided for by Section 14 regarding unclaimed funds. No interest is charged on Funds held in a Wallet.

5.4. Specific limits may apply to Wallets regarding deposits, payments, and withdrawals, depending on the Customer’s status, type of Wallet, and other factors.

5.5. The Customer may create a Personal Account. Special features of Personal Accounts are described on the Website.

5.6. To create an Account, an individual must be at least 18 years old and fully capable under their national laws. By creating a Personal Account, the Customer confirms they meet these requirements.

5.7. Accounts may not be created by citizens of unsupported countries.

5.8. The Customer declares and guarantees that opening an Account does not violate any applicable laws. The Customer is responsible for any legal consequences resulting from their use of the System.

5.9. The Administrator records and retains information on a Customer’s Transactions for the duration of the Terms and Conditions and for five years after the Account is closed.

5.10. By executing a new Transaction, the Customer confirms the balance of their Wallet.

5.11. Access to the Wallet and Transactions require Authorization.

5.12. The Login is generated by the System based on the email provided during registration. The Password is created by the Customer and used alongside the Login for Authorization.

5.13. The Customer is responsible for maintaining the confidentiality of their Authorization Details. Any actions performed using valid Authorization Details are considered to be performed by the Customer.

5.14. If Authorization Details are entered incorrectly three times, the Account will be suspended. The Customer must contact Customer Support to restore access.

5.15. If Authorization Details are lost, the Customer must contact Customer Support for assistance in recovering access to their Wallet.

5.16. The Customer may close their Wallet at any time by contacting Customer Support. Closing a Wallet does not automatically close the Account.

5.17. The Customer is restricted from registering multiple Accounts. Violating this rule may result in the suspension of all associated Accounts.

5.18. The Customer acknowledges and agrees that they are solely responsible for the security of their Account.

6. Transactions

6.1. The Customer may deposit and withdraw Funds from their Wallet by following the instructions on the Website. Available methods vary by location and are listed on the Website.

6.2. Deposits and withdrawals are payment services provided by third parties and are not part of the System Services.

6.3. Deposits and withdrawals are subject to the Terms and Conditions, internal policies, third-party policies, and applicable laws.

6.4. The Administrator may restrict deposit and withdrawal methods for certain Customers based on risk assessments.

6.5. When a Wallet is funded by third parties, the Customer assumes full responsibility for those Funds.

6.6. The Administrator sets deposit limits for security reasons, which can be viewed in the Customer’s Account profile.

6.7. Third-party fees may apply to deposits and withdrawals, depending on the method used.

6.8. Transactions are carried out based on the Customer’s Payment Orders submitted electronically through the System.

6.9. The Administrator identifies the Customer using Authorization Details before executing a Payment Order. Additional identification may be required in some cases.

6.10. Transactions using valid Authorization Details are considered authorized by the Customer unless the Administrator is notified of unauthorized use.

6.11. Transactions are typically processed within 24 hours unless delayed by third-party services, for which the Administrator is not liable.

6.12. The Administrator may send transaction notifications to the Customer’s email by default. These notifications can be disabled in the Account settings.

6.13. The Administrator may restrict payees for certain Customers based on risk assessments.

6.14. Existing limits on Wallet balances and payment amounts for different Account statuses are available on the Website.

6.15. The Customer may withdraw Funds by submitting a withdrawal request. Verification may be required before processing a withdrawal.

6.16. To deposit via bank card, the Administrator may require the Customer to complete a “Know Your Customer” verification procedure.

6.17. The Customer may transfer Funds to other Customers’ Wallets within the System.

6.18. The Customer may download electronic reports on transactions for any period from their Account.

6.19. All Transactions executed within the System are final and cannot be disputed or reversed, except for fraudulent transactions identified by external systems.

7. Fees and Charges

7.1. The Administrator charges Fees for Services provided to the Customer.

7.2. The amount and procedures for charging Fees are listed on the Website.

7.3. The Administrator may change Fee rates unilaterally, with changes taking effect upon publication on the Website.

7.4. Fees are deducted from the Customer’s Wallet upon transaction completion or when the Administrator has grounds to charge the Fees.

7.5. If the Wallet balance is insufficient to cover Fees, the Administrator may reject the transaction and request payment.

8. Personal Data

8.1. The Privacy Notice applicable to Applicants and Customers is available on the Website as a separate document.

9. Liability

9.1. The Parties are responsible for fulfilling their obligations under these Terms and Conditions according to the provisions and applicable laws.

9.2. The Customer is liable for all Transactions in their Wallet, including those executed by third parties with access to their Wallet.

9.3. The Customer is responsible for understanding and complying with the laws of their residence concerning Account opening and transactions. The Administrator is not liable for any legal breaches by the Customer.

9.4. The Customer assumes all risks related to using the Internet during interactions with the Administrator, other Customers, and third parties.

9.5. The Customer must not engage in activities that mislead others about the Administrator’s services or harm the Administrator’s reputation. Violations may result in Account suspension, fund freezing, and legal action.

9.6. The Customer must indemnify and hold the Administrator harmless from any claims, damages, costs, or expenses arising from the Customer’s breach of these Terms and Conditions or applicable laws.

9.7. If a payment leads to a claim against the Administrator, the Administrator may demand reimbursement from the Customer.

10. Disclaimer

10.1. The Administrator is not responsible for:

• Unauthorized access to a Customer’s Account due to the Customer’s actions.
• Illegal activities by third parties using the Customer’s data.
• Presence of viruses or malware in the Customer’s hardware or software.
• Disputes between Customers related to transactions.
• Legal breaches by the Customer when using the System.
• The Customer’s inability to access necessary software or hardware.
• Any third-party services linked to from the Website.
• Temporary inoperability or errors in the System due to circumstances beyond the Administrator’s control.

10.2. The Administrator is not liable for loss of access to the Account due to loss of Authorization Details or inability to verify the Customer.

10.3. The Administrator is not liable for damages or losses incurred due to:

Account suspension.
Failure to pass Verification.
Incorrect or mistaken Payment Orders.
Compliance with legal or regulatory requirements.
The Customer’s failure to stay informed of updates to the Terms and Conditions or policies.
Inability to use a preferred payment method.
10.4. The Administrator’s liability is limited to the Fees charged to the Customer over the previous three months.

10.5. The Administrator is not liable for indirect or consequential damages, including loss of profit, revenue, contracts, customers, time, data, or reputation.

10.6. Services are provided "as is" without any express, implied, or statutory warranties.

11. Communication

11.1. The Administrator will use the Customer’s Contact Details for communication.

11.2. Communication between the Customer and the Administrator is conducted in English.

11.3. The Customer may contact the Administrator via Customer Support or email.

11.4. The Administrator may notify the Customer of service changes via email or updates on the Website.

11.5. Electronic communication through the Account is considered sufficient for document exchange and authentication.

12. Suspension of Account

12.1. The Administrator may suspend an Account without prior notice for reasons including:

• Security concerns.
• Suspicion of unauthorized or fraudulent use.
• Suspicious or controversial activities.
• Legal or regulatory requirements.
• Governmental or legal actions.
• Failure to confirm accurate, complete, and up-to-date information.
• Creation of multiple Accounts in violation of rules.
• Dormant Account status.
• Actions harming the Administrator’s reputation.

12.2. The Administrator will notify the Customer of the suspension unless it is unlawful or poses a security risk.

12.3. Suspension will be lifted once the reasons for suspension are resolved.

12.4. Suspension does not exempt the Customer from fulfilling any obligations to the Administrator.

12.5. The Administrator is not liable for any losses resulting from Account suspension.

12.6. The Administrator reserves the right to retain transaction data and other information related to suspended Accounts.

13. Term and Termination

13.1. These Terms and Conditions are effective indefinitely until terminated according to the provisions below.

13.2. The Customer may terminate the agreement by deleting their Account at any time if they have no outstanding obligations to the Administrator.

13.3. Once the Account is deleted, no further transactions can be made. Any prior monetary obligations remain until fully executed.

13.4. The Administrator may terminate the agreement and delete the Account without prior notice in the following cases:

• The Customer objects to amendments to the Terms and Conditions.
• The Account remains suspended for three years.

13.5. Upon termination, any remaining funds in the Account must be withdrawn within a reasonable period, less applicable fees.

13.6. Transactional information will be securely stored for five years after Account termination, as required by law.

14. Amendments

14.1. The Administrator may unilaterally amend these Terms and Conditions by publishing updates on the Website.

14.2. The Administrator will notify the Customer of amendments at least two months before they take effect. The Customer must accept or reject the amendments before the proposed date of entry. If the Customer objects, the agreement will be terminated on the amendment date.

14.3. Amendments take effect upon publication or on the specified date.

14.4. Continued use of the Services implies acceptance of the updated Terms and Conditions.

14.5. Fee changes may be applied immediately without prior notice.

15. Force Majeure

15.1. Neither Party is responsible for delays or failures caused by Force Majeure events, such as natural disasters, strikes, or other events beyond their control.

15.2. Force Majeure does not exempt the Customer from fulfilling financial obligations once the event is over.

16. Miscellaneous

16.1. Disputes should be resolved through negotiation, with written complaints reviewed within 30 days.

16.2. The choice of law and jurisdiction does not affect the mandatory rights of the Customer under their national laws.

16.3. The Customer cannot transfer their rights or obligations without the Administrator’s consent.

16.4. If any provision is found invalid, the remaining provisions will continue to be enforced.

16.5. These Terms and Conditions take effect when the Applicant clicks the “Register” button during the registration process.

16.6. The Customer acknowledges and agrees to these Terms and Conditions and any applicable internal policies.